MOTAT Online Shop Terms and Conditions

 Ticket and Membership Sales

All Ticket and Membership sales are final, and are not refundable, unless specifically stated otherwise.

General Admission tickets are valid for 1 visit (unless stated otherwise) for the type of admission stated (i.e. Adult, Child, Student).

General Admission tickets must be redeemed at MOTAT within 6 months of purchase or they will become void.

From time to time MOTAT is required to close due to operational requirements. All closures are advised on the MOTAT website. It is the ticket purchasers’ responsibility to check that MOTAT will be open for the date of their intended visit.

MOTAT Mates memberships are valid for 12 months from the date of first visit to MOTAT (activation date) and must be activated within 6 months of purchase.

Special Event tickets are valid for the date of the event, as stated on the ticket, only and are not exchangeable for other dates (if applicable).

MOTAT reserves the right to cancel a special event for any reason. In the event that cancellation is necessary a full refund will be issued.

All purchasers and receivers of MOTAT memberships must adhere to the MOTAT Mates Terms and Conditions.

All purchasers and receivers of MOTAT tickets and/or memberships must adhere to MOTAT Terms and Conditions of Entry.

Retail Sales

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.


Several types of goods are exempt from being returned:

* Gift cards

* Book with obvious signs of use

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery


To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

You may request a refund for your return or, if the item is available, a replacement product may be sent to you.

Shipping costs are not able to be refunded unless the item delivered is defective or damaged.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return request.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days or an exchange product will be sent.


Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: PO Box 44-114, Point Chevalier, Auckland 1246 or courier to 805 Great North Rd, Western Springs, Auckland, 1022, New Zealand.



To return your product, you should mail your product to: 805 Great North Rd, Western Springs, Auckland, 1022, New Zealand.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.


Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at


Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.